State Farm® Insurance Agent Donald Rose

"I had a stressful experience trying to get in contact with him. Over the course of working with him, phone calls, texts, emails, and even internal contact attempts from other State Farm agents were rarely acknowledged, and if they were, it was weeks later. This was not so bad—until I had a time-sensitive issue.

I couldn’t get Donald on any channel. Scrambling, I had to call the State Farm customer service number and other State Farm agents to see if they could help me instead. They told me only my assigned agent Donald could process my request. So now I had to take off work to drive across town to try to find him in person at his office. I get there, his office is empty and his door is locked with a “will be back” sign that said 12:45pm. It was 1:50pm, well after 12:45pm, and Donald was nowhere to be found.

This is completely unacceptable. If he was out of office for any reason, that should have been evident from his voicemail/email auto reply/office door, and a date should have been given for his expected return and who his clients can contact in the meantime. Instead, I’m running across town stressed because he’s the only one who can help me and his location is completely unknown.

I ended up having to complete multiple processes online to postpone the date I would be charged for the service I was trying to modify, to give myself enough time to try to change agents so that I could get my request processed in time. This caused me a lot of stress and uncertainty, and even a couple of days of not being insured.

This should never happen again to any client. I will not be working with Donald moving forward, but hopefully he will do better with others."

"Don and his team are great!"

"HAVE BEEN TRYING TO CONATCT OUR AGENT, DONALD ROSE, FOR OVER A MONTH TO HAVE PREMIUM CORRECTED FOR VEHICLE WE REQUESTED BE REMOVED FROM OUR POLICY THAT DID NOT GET REMOVED WHEN REQUESTED.
NEVER ANSWERS THE PHONE, IT ALWAYS GOES TO VOICEMAIL AND DOES NOT EVER RETURN CALLS.
HAVE LEFT MESSAGE WITH STATE FARM 800 NUMBER AND NO RESPONSE.
NEVER ANSWERS DURING LISTED BUSINESS HOURS.

HE'LL BE GLAD TO SIGN YOU UP AND THEN GHOST YOU WHEN YOU NEED HIM......"

"Donald has been great to work. He was informative and walked us through our options and questions. It was important to Donald that he gave the best policies for our needs."

"I switched to Donald about a year ago from another agent because that agent was non responsive. Donald and his team has been on it since the first day. Making sure we had everything we need and helped lower our insurance. I'm shopping for a new car and they have been amazing by answering my emails and providing quotes that I have requested"

"Donald did a great job helping me set up my auto policy. He was easy to work with, answered all my questions, and made the process quick and painless. He took the time to make sure I understood my coverage and got a policy that fit my needs. I’d definitely recommend reaching out to him if you need help with your auto insurance!"

"Donald Rose helped me to find the right coverage for both my auto and home. The office is fast to respond to any questions and offers first class customer service!"

"Very very unprofessional gentleman I was caused to lose one cell on my property and another one currently being postponed due to the unprofessionalism. All I need is a master policy corrected or should I say changed. We’ve been trying to contact him for several days with no response, State Farm also is unable to handle business as well. I’m very very disappointed and not only the service that I’ve received from this particular agent, but in State Farm in general. So I would say if you have any sort of policy with State Farm specially property policy I would say council and go with someone else!!"

"Great service! Kind and friendly customer service!"

"Great costumer service in the beginning when he is selling you the policy and explaining the benefits very patient, but after?? Is is the worst costumer service ever. Never answers the phone or replies to emails. I needed to change my AutoPay info and been trying to call them for more than a week now, the APP is not allowing to make that change and the costumer service number doesn't work! Been with him for a while."

"I’ve had a great experience working with Donald Rose at State Farm. He and his team are consistently responsive, patient, and genuinely takes the time to explain coverage options in a way that actually makes sense. I never feel pressured — just informed and taken care of. Any questions or changes I’ve needed were handled quickly and professionally, which makes dealing with insurance a lot less stressful. It’s clear he cares about his clients and wants them properly protected, not just signed up. Highly recommend!"

"Never answers the phone. Been trying to get my address changed for over a month and have yet to receive a call back. It’s 10am on a Wednesday no answer no call back. This agent is the worst I at some point got a hold of him months ago for an outrageous jump in my policy and he suggested I find another insurance LOL found a new agent is what I’ve done."

"Great service. Quick and painless."

"Donald promptly returns calls, answering questions in a clear concise manner and provides helpful alternatives."

"Donald Rose knows the ins and outs of insurance and if he doesn’t know it, he learns it. Most recently he provided top notch car insurance knowledge for a soon to be driver. Don has full end-to-end knowledge of insurance as he was an insurance adjuster during the California fires. I was looking for pet insurance and he earned the certification to be able to sell Trupanion pet insurance. A similar situation occurred with my friend who needed venue rental insurance. He figured out how to make that happen for them. He also covered my wedding ring too in case of loss or theft. We discussed whether I was under insured as so many were in the Boulder fires. He reviewed my policies holistically and determined that I was right where I should be. Don was a part of a community event for small businesses at an elementary school. No situation is too complicated, special or small for Don to handle. Don is a lifetime learner and will deliver the absolute best value for you. Every time we talk insurance, I learn new things. Bottom line: I recommend Don as a great State Farm insurance agent and as a subject matter expert in all thing’s insurance. 5-stars!"

"Donald was very kind and helpful!"

"Great"

"Donald has impeccable customer service skills. He’s friendly, affable, and extremely knowledgeable about the insurance industry to address my needs for both my personal and business needs. He was patient and broke it down in terms that I could understand not to mention that he was able to reduce my overall premium by 15%. For anyone looking for a top notch agent, please consider working with Donald and his fantastic team."

"Amazing! So informational and helpful.
Thanks again Donald!"

"Excellent service and committed to always help!"

"Great customer service"

"Very knowledgeable agent. Would recommend 10 out of 10"

"Donald Rose State Farm is a full service office. Mr. Rose is an expert in all aspects of insurance, possibly some that people don't even consider, such as pet insurance, wedding venue insurance to name a couple examples.
Mr. Rose is thorough and will answer all questions and provide you with excellent customer service! See for yourself, give him a call today you have nothing to lose.
Yes, I highly recommend Donald Rose State Farm!!"

"Working with Donald Rose has been an absolute pleasure! From our first conversation, he took the time to listen to our unique needs and offered solutions tailored just for us. Donald’s knowledge and expertise in the insurance industry are unmatched—he explained every detail clearly and never once pressured us into a decision. He was always available to answer our questions, even after hours, which made us feel valued and well-cared for. His dedication to finding the best possible coverage for our family has truly been a game-changer. If you're looking for an insurance agent who genuinely puts clients first, Donald Rose is the one. Highly recommended!"

"Great customer service and very helpful."